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Other FAQ: RSE - Commercial - Upgrade |
Technical FAQ
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Here is the list of the technical questions the most frequently asked on our website.
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Q1 : What is Guitar Pro ?
Please refer to the Features page or to the Tech Specs page.
Q2 : What are the minimal requirements to use Guitar Pro ?
Please refer to the Tech Specs page.
Q3 : What are the differences between the trial version and the full version of Guitar Pro ?
The trial version of Guitar Pro is a 15-day demo version with limited features: saving is limited to 24 bars, import / export is limited and the printings are showing the « demo version » inscription.
The demo version doesn't have the new RSE [Realistic Sound Engine] feature of Guitar Pro 5.
If you buy the full version, you won't have these restrictions and you will access the following services :
- Priority technical support
- Free updates (5.x versions)
- Customers' Area: downloads, pre-versions, newsletters...
Q4 : Does Guitar Pro work under Windows VISTA ?
YES. Guitar Pro works under Windows 98SE/2000/XP/Vista. Our software works on every versions of Vista.
Q5 : Does a Mac OS version of Guitar Pro exist ?
YES. A Mac version exists for Mac OS X 10.3 and newer. When you buy Guitar Pro 5, you are buying both the Windows and the Mac versions.
Q6 : Does a Linux version of Guitar Pro exist ?
NO. We're currently working on Guitar Pro 6 for Windows and Mac. The Linux version is planned but its realisation is not undertaken yet. Please note that it's possible to install Guitar Pro (Windows version) under Linux.
Q7 : Does a PDA, PocketPC or Smart Phone version exist ?
NO. Not yet but these versions will be considered in the future.
Q8 : Are all Guitar Pro files compatible for both Mac and Windows ?
YES. Both Guitar Pro files created on Mac or Windows can be used on either platform.
Q9 : Can the Mac version open all Guitar Pro files since the first version ?
YES. The Mac version, although it's much newer than the Windows version, is able to read every Guitar Pro files (.gtp, .gp3, .gp4, .gp5).
Q10 : I have found it difficult to connect, download or upload tabs to the site www.mysongbook.com, could you help me ?
Mysongbook.com has a partnership with Guitar Pro, but it is an independent site. We cannot provide technical assistance for Mysongbook.com. Please contact them directly to assist you with any concerns you might have or see their FAQ.
Q11 : Does Guitar Pro support mandolin, ukulele...?
YES. Every fretted instrument from 4 to 7 strings is supported, and tuning is totally configurable. Tools like chord diagrams or scales are as well usable for these instruments.
Q12 : Can I plug a guitar on an audio input of my computer and see the score I'm playing ?
NO. Only the MIDI input is available.
Q13 : Can I plug a MIDI instrument (keyboard, guitar) and see the score I'm playing ?
YES. Guitar Pro proposes a MIDI input which allow you to edit scores.
Q14 : Can I import WAV or MP3 files ?
NO. WAV and MP3 files are audio formats from which it's very difficult to properly import the score.
Q15 : Must I uninstall the demo before installing the full version ?
We recommend it, but it is not needed.
Q16 : I'm currently using the trial version of Guitar Pro with which I already created scores. If I install the full version, will I loose these scores ?
NO. Just save these files in a different location from the install folder of the software (for example in « My Documents » on Windows and in « Documents » on Mac).
Q17 : How to launch Guitar Pro after the installation ?
Windows users :
Once the installation process is finished, you can launch Guitar Pro from the Desktop or the « Start > Programs > Guitar Pro 5 » menu of Windows.
Mac users :
Once the installation process is finished, the installation program will propose you to reboot your computer. Do it, and then go to the « Applications » folder where you can launch the software from the « Guitar Pro/GP5.app » file.
Q18 : How to have two notes played in the same time but having two different durations ?
You have to use the « Voices » system appeared in Guitar Pro 5. It takes place of the beat duration / note duration of earlier versions.
Staves of Guitar Pro 5 contain two independent voices. This notation is closer to the musical notation standards.
To edit a voice, choose the « Edit > Voices > Edit Voice 1 [Lead] » or « Edit > Voices > Edit Voice 2 [Bass] » menus. For more obviousness, you can choose to grey out the voice you're not editing at the moment: « Edit > Voices > Gray Inactive Voice ».
You can also use the « Note > Sound Duration = X% ». If you change the coefficient, the display of the note won't change on the score but you will hear the difference in the sustain.
Q19 : How to do a PDF, BMP or JPEG export in the Mac version ?
Mac users :
PDF, BMP and JPEG exports are possible in Guitar Pro Mac but not accessible directly from the menus. You have to choose « File > Print... », then in the « Print » window, click on the « Preview » button which will open a preview that you can save (« File > Save as... ») in the format you want
Q20 : I would like to translate Guitar Pro into a new language, is this possible and if so, how must I go about doing this ?
THANKS ! Here is the procedure to follow :
1/ Be sure to use the latest version of Guitar Pro 5 (currently 5.2).
2/ Verify your language is not already available in the software (« Options > Languages » menu).
3/ In the folder « gpl », rename « english.gpl » file to « name_of_your_language.gpl ».
4/ Edit the new « gpl » file with the Notepad (or another text editor) and modify the English texts (please read the procedure at the bottom of the file).
5/ Open Guitar Pro, your language will automatically appear in the list (« Options > Languages » menu).
6/ If you wish to share your translation with other users, contact us, we'll add it in the next update.
Q21 : How do I know which version I am using ?
Go to the « Help > About... » (Windows) or « Guitar Pro > About Guitar Pro... » (Mac).
Q22 : Once the installation file is downloaded (demo or full version), I don’t manage to launch it.
Mac users :
If you don't get a .dmg file, use Safari or Mozilla Firefox to download.
If it's a .dmg file but Mac OS X doesn't find the right software to open it, do a right click (or a « Control » + click) on the file then choose « Open with > DiskImageMounter ».
Finally, if you get a message which informs you that the program didn't manage to mount the image, this means that the file is corrupted and you have to download it again.
Q23 : I installed the trial version, then the full version, but when I launch Guitar Pro the software informs me that the trial version is still time limited or over.
We strongly advise you to uninstall the trial version before to re-install the full version. Installation and uninstall processes are explained in the beginning of the user manual.
Q24 : I downloaded files with which I obtain an error message, « Too old version », when I try to open them, although I use Guitar Pro 5. What shall I do ?
You have to install the latest version: 5.2.
Q25 : Notes in standard notation or in tablature don't display properly or don't display at all.
It seems that the Guitar Pro font is not correctly installed.
Windows users :
The Guitar Pro font is available here. You can copy this font directly in your « Windows/Fonts/ » folder.
Mac users :
The Guitar Pro font is available here. You can copy this font directly in the « Macintosh HD/Library/Fonts » folder. To finalize its installation, double click on it and choose « Install the font ».
Q26 : How to display the fretboard for left hand players ?
You can reverse the display of the fretboard. Just click on the « <---> » button (Windows) or on the « <> » button (Mac).
Q27 : The score doesn't scroll during playback.
You have to activate the « Keep the current bar viewable when playing » option by clicking on the small button with a magnifier icon in the right bottom corner of the score.
Q28 : I don't hear the metronome and / or I don't hear MIDI tracks during playback.
If the problem concerns only the metronome, first check that its volume is not at zero in the « General » tab of the Preferences panel («Options > Preferences» on Windows and
«Guitar Pro > Preferences» on Mac).
Windows users :
Please check your Windows mixtable. You can open it by using the
« Options > Windows Volume Control» menu of Guitar Pro.
In the new window, please check if :
- The [Synth SW] strip is not checked [muted]
- The [Synth SW] strip is on a good level
If you don't see this strip, in the option menu of « Windows Volume Control » window, go into « Properties », and select « Playing » in the « Adjust volume for » section.
Once the « Playing control » panel is displayed, check if the level of the « Synth SW » strip is not null.
Q29 : My exported WAV file doesn't have any sound.
Windows users :
In order to allow the WAV acquisition, with both MIDI and RSE sound, Guitar Pro uses the « Stereo Sound Mixing » line in the « Windows Volume Control » (accessible in the « Option » menu). Note that you must position yourself in the recording section (by default, the panel posted corresponds with the playing section). To do that, in the option menu of « Windows Volume Control » window, go into « Properties », and select « Recording » in the « Adjust volume for » section.
Once the « Recording control » panel is displayed, check if the « Stereo Sound Mixing » line is selected and its level not null. The level used must be relatively low to avoid the signal saturation in your exported WAV file.
Your computer is now ready for the RSE / MIDI sound acquisition in your WAV file from Guitar Pro.
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